Frequently Asked Questions
Everything you need to know about your CAS DEIA shopping experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that sale items and intimate apparel are final sale for hygiene reasons.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for advice.
Are your materials sustainably sourced?
At CAS DEIA, we prioritize ethical production. We source high-quality, durable fabrics including organic cotton and recycled blends to ensure our pieces are both beautiful and environmentally conscious.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.